Privacy Policy
Last updated: August 11, 2026
CrewPilot ("CrewPilot", "we", "us") provides an AI-powered field-service assistant and reporting platform at crewpilot.io and app.crewpilot.io. This policy explains what information we collect, how we use it, and the choices you have. For questions, contact info@crewpilot.io.
Information we collect
- Account information. Name, email address, phone number, role, organization, and preferred language, provided when you or your employer create an account.
- Work content. Photos, video, audio, checklists, documents, and reports that you or your organization capture or upload while using the product.
- Usage and device data. Log data, device identifiers, and diagnostic events used to operate and secure the service.
How we use information
- To provide the service: live assistance, capture analysis, checklist management, and report generation.
- To send notifications you have enabled (in-app, push, email, or text message).
- To secure, maintain, and improve the service.
- To meet legal obligations.
We do not sell personal information.
Text messaging (SMS) and WhatsApp
If you enable text or WhatsApp notifications in CrewPilot's settings, we use your phone number solely to deliver the notifications you asked for (for example: a report is ready, an inspection finished, or a teammate requests assistance). Consent to receive text messages is not a condition of using CrewPilot or of any purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can opt out at any time by replying STOP to any message or by disabling the channel in Settings → Notification delivery. Reply HELP for help. Message and data rates may apply. See our Terms of Service for full messaging terms.
How information is shared
We share information only with service providers that operate the platform on our behalf — cloud hosting and storage (Google Cloud), authentication, and communication delivery providers (push, email, SMS/WhatsApp) — each bound to use it only to provide their service to us; with your organization, which administers your account and owns the work content produced through it; and where required by law.
Data residency and retention
Customer data is stored in the region associated with your organization (United States or European Union), and EU business data is stored in the EU. We retain personal information for as long as your account is active or as needed to provide the service, then delete it.
Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal information. CrewPilot provides in-product data export and account deletion, and you can always reach us at info@crewpilot.io. Deleting your account removes your personal information, including notification preferences and phone numbers, from our systems.
Changes to this policy
If we make material changes, we will update this page and revise the date above.