Terms of Service

Last updated: August 11, 2026

These terms govern use of CrewPilot's field-service assistant and reporting platform at crewpilot.io and app.crewpilot.io (the "Service"), operated by CrewPilot. By using the Service you agree to these terms. Questions: info@crewpilot.io.

The service

CrewPilot provides real-time AI guidance, capture and checklist tools, and automated report generation for field-service organizations. Accounts are created by or on behalf of an organization, which administers access for its team.

Acceptable use

You agree to use the Service only for lawful purposes and in accordance with your organization's authorization; not to attempt to access other organizations' data; and not to interfere with the operation or security of the Service.

Your content

Work content captured or uploaded through the Service (photos, video, audio, documents, reports) belongs to your organization. You grant CrewPilot the rights needed to process that content to provide the Service — for example, analyzing photos to fill in a checklist or generating a report.

Text messaging program (SMS) terms

CrewPilot Notifications is an opt-in messaging program that delivers account and operational notifications by SMS or WhatsApp — for example: a report is ready, an inspection finished, or a teammate is requesting live assistance.

• Opt-in. You enroll by enabling Text message or WhatsApp in Settings → Notification delivery inside the CrewPilot app and providing your phone number. Consent is not a condition of using CrewPilot or of any purchase.
• Message frequency varies based on your account activity.
• Message and data rates may apply. Charges are billed by your mobile carrier.
• Opt-out. Reply STOP to any message to unsubscribe, or disable the channel in Settings → Notification delivery. After you opt out, you will receive a single confirmation message.
• Help. Reply HELP to any message, or contact info@crewpilot.io.
• Carriers (e.g., AT&T, T-Mobile, Verizon) are not liable for delayed or undelivered messages.
• How we handle your phone number and opt-in data is described in our Privacy Policy. Mobile opt-in data is never shared with third parties for marketing.

Disclaimers and liability

The Service is provided "as is". AI-generated guidance and reports assist trained professionals; they do not replace professional judgment, and final responsibility for field work rests with the technician and their organization. To the maximum extent permitted by law, CrewPilot's aggregate liability for claims relating to the Service is limited to the amounts paid for the Service in the twelve months preceding the claim.

Termination

Your organization may stop using the Service at any time. We may suspend accounts that violate these terms. Data export and account deletion are available in-product and on request.

Changes

If we make material changes to these terms, we will update this page and revise the date above.